Employment Opportunities

At APS, we understand that our service can only be as good as the quality of our team.

APS is dedicated to employing and training professional staff at all levels. Our commitment to providing a first class consultative service to our clients is reflected in our human resources strategy.

Put simply, we put the resources into training and improving our staff so that we can provide a world class product and service.

As a multi-national group, APS has positions in many parts of the world. If you are interested in working with a world class organisation and you have the professionalism and drive to want to join us in building our company, then please email us your resume.

Current Opportunities

Client Relationship Manager – Practice Solutions (Sydney based)

The Company
Advanced Professional Solutions (APS) is a wholly owned subsidiary of ASX listed Reckon Limited, with offices in Sydney, Melbourne, Auckland and London. APS provides superb career development opportunities for a proven professional seeking a client relationship management role in a fast growing, high energy company servicing an interesting and growing market sector.

APS holds a leading position in the market with over 70 of the Top 100 Australian accounting firms as clients’ and we have established a reputation for professionalism, service and delivery which is second to none. The solutions implemented will transform the performance of a wide range of the business processes undertaken by the profession, and the strong relationship based service ethic and culture of the company ensures that these solutions match or exceed the highest expectations of our clients.

A key part of that success is based on the deployment of a well proven sales and implementation methodology that exactly matches the way that professional organisations prefer to be engaged.

	Market leader - respected globally
	Leading supplier to Top 100 firms
	Top earning potential

The Person
We seek credible, confident, intelligent professionals with a background in client relationship management and preferably some knowledge of the application of Practice Management solutions in a professional services environment. Personal qualities are seen as more important in our selection process than ticks in the experience boxes. We are interested in people with a positive attitude and high energy levels who can demonstrate enough relevant knowledge but display the personal qualities needed to establish rapport and guide senior professionals at decision making level. The ability to make things happen is critical, a strong work ethic and commitment are required along with a balance of empathy and drive to succeed.

You will be responsible for holding the “big picture” for clients, managing existing client relationships, coordinating client management activities, conducting client relationship audits and preparing client management plans with senior consultants. You will have the confidence and experience to deal with partners, senior management, practice managers and IT staff.

Essential Experience:

	Experience working with the Accounting profession or other Professional Service organisations is preferable
	A good understanding of business, systems and key practice drivers
	A minimum of 3 years sales or client relationship management experience
	Maturity and problem solving capability
	IT software solutions experience

Essential Personal Attributes

	Strong communication skills, both oral and written
	Good questioning and listening skills
	Excellent problem solving skills
	Sales orientation
	Methodical, planned approach – ability to prioritise
	Good attention to detail
	Ability to analyse and interpret
	Ability to plan, coordinate and influence at senior level
	High energy levels

Join a team of high performers providing first class products and support, an enviable profit record and stability the competition can only dream of.

The Role
After the induction process you will work closely with the consultants allocated to a particular account to build closer and more trusting relationships between APS and our clients (Striving for exceptional relationships). Although you can expect to become knowledgeable on the range of business processes and solutions, you will be supported by specialists and your main task will be to hold the “big picture” of what is possible for our clients, build and maintain relationships with the key decision makers and influencers in our client base and manage their expectations and delivery to ensure a successful outcome for both APS and our clients. The role calls for an ability to grasp and understand business issues and the underlying needs and priorities of the key decision makers in the firm. Relationships, trust, attention to detail and effective communication are key issues in ensuring our clients remain loyal and committed to APS. Apart from revenue generated from the client management team, performance will be assessed on the quality of client relationships, client satisfaction and overall contribution to the success of the business.

You will be expected to:

	Proactively plan and run client meetings with senior decision makers
	Conduct relationships review meetings
	Establish areas of concern and growth opportunities for clients
	Prepare Account Management plans for clients
	Follow-up and action any outcomes from these meetings
	Identify sales opportunities for BDM’s
	Assist in generating consulting revenue opportunities
	Update all clients details and inputs into the internal CRM system
	Develop and maintain knowledge and experience of the industry and relevant technologies
	Maintain and support clear communication channels for the client and APS

You will have the ability to:

	Demonstrate a clear understanding of their business
	Manage client expectations
	Prioritise actions points and next steps for clients
	Convert business issues into solutions
	Emphasise the unique qualities of our company, product and services.
	Study new and existing products and understand their capability and fit for our clients
	Keep abreast of trends in the market

To apply call Ross Wheatland or Genine Hill at APS on (02) 9965 1300 or email rossw@aps-advance.com